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Refund Policy

 Refunds are issued by Giftro.in only when,

a)The order was cancelled by the customer or Giftro.in

b) The customer returned a product and requested for a refund

Returns are not applicable on all the products on Giftro.in. Please refer to our Return Policy.

 

Once we have received the returned product, our team will verify the nature of the defect/damage. After validation we will send you an acknowledgement via SMS to your registered mobile number.If your order is cancelled, then you will get acknowledgement via SMS to your registered mobile number or via email to your registered email ID.

 

To check the updated status of your refund you can call our 24x7 customer care number 09911544660. If you are a registered customer at www.giftro.in then you can also check the status of your refund in the 'My Account' section of the site.

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with the financial organization for the same.

 

Sometimes financial organizations& banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by Giftro.in customer care.

 

Alternatively, you can also check the status of your refund online at www.giftro.in in the 'My Account' section.

Mode of Refunds

Refunds on Giftro.in are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for various payment options.


a.

 

Credit Card / Debit Card / Internet Banking
If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, your refund will be credited back to the respective credit/debit card/internet banking account provided at the time of placing the order. We initiate refund within a maximum of 4 working days after receipt of the product by us or our business partner. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Giftro.in.

 

b.

 

Cash on Delivery / Cash Before Delivery / Cheque / Demand Draft.
If the order was placed using payment option as Cash on Delivery, Cash Before Delivery, Cheque or Demand Draft, we will refund your money through a cheque in favour of the "billing name" provided at the time of placing the order.

 

c.

 

Gift Certificates  / Gift Vouchers
If you have used a Giftro.in Gift Certificate / Gift Voucher for placing the order, refund would be provided only in the form of a fresh Giftro.in Gift Certificate / Gift Voucher of the same value. The same cannot be redeemed either in cash or cheque.


Valued customers you can request refund for a part of your order if the order contains multiple sub-orders or products; e.g. if you have bought a pair of vase and anartificial flower as two separate products then you can get a refund only for one of the product i.e. either the vase or an artificial flower. However, if a product comprises multiple items as a bundle, the amount of individual items will not be refunded; e.g. if a bowl set comprising 4 bowls is bought by you, you cannot get refund for a single bowl.

 

Also if you received your refund cheque; however your name is not as per the records, you should intimate us about the mistake by getting in touch with us via e-mail at giftro.in@gmail.com or over phone at our 24x7 customer care number 09911544660.

Within a maximum of 10 working days of our receiving your intimation, we will dispatch you the fresh cheque in favour of the name as per your 'billing name' as per the order placed by you with us.

 

In case, you return the product via courier we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges. The refund of courier freight charges, if applicable, will be paid through cheque in favour of the 'billing name' provided at the time of placing the order or by issuing a Giftro.in Gift Certificate/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product by our business partner.

 

All products on Giftro.in are eligible for a replacement/refund except the following:

Innerwear, lingerie, vests, briefs, trunks, socks, mittens, wristbands, cosmetics, perfumes, deodorants, fashion accessories, contraceptives, flowers, furniture, bullion, precious jewellery, remote-controlled toys and their accessories, and any free/complimentary items received with the main order.

 

Timelines for refund.

Mode of Payment

Refund Mode

Refund Time, upto
(From the date of cancellation of order/confirmation of receipt of product)

Credit Card

Credit Card

4 working days

Net Banking

Net Banking

4 working days

Debit Card

Debit Card

4 working days

Gift Certificate / E-Voucher

Gift Certificate / E-Voucher

10 working days

COD (Cash on Delivery)

Demand Draft / Cheque

10 working days

Demand Draft / Cheque

Demand Draft / Cheque

10 working days


However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Giftro.in.

 

You can cancel your order by getting in touch with us via e-mail at giftro.in@gmail.comor over phone at our 24x7 customer care number 09911544660. If the order has not been shipped by our Business Partner, we will stop shipment and refund the entire order value, as applicable:

 

In case, the order that you had placed has been shipped by us but not yet delivered to you, you may still cancel the order by contacting us as mentioned above. Your refund will be processed by us as applicable, once we receive the originally ordered product back from our courier / logistics partner.

 

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