We have a simple return policy under which you can return a product
received in a damaged or defective condition. In case of categories like Apparel
and Footwear, the return policy is also applicable if the product does not fit
you due to a size mismatch.
Giftro.in has a 48 hours return policy which means that you can request a
return within 48 hours of receiving the product by you.
Returns for replacement/refunds/exchange under certain scenarios will NOT
be accepted as given below:
a)
Request for return is made after 48 hours of receiving the product by you
b)
Product is used or is not in its original condition. The product should not be
washed or ironed.
c)
Products are returned without its original packaging, freebies or accessories.
d)
Product was damaged after use/opening
e)
Incidental damage due to malfunctioning of the product.
f)
Products like Innerwear, lingerie, vests, briefs, trunks, socks, mittens,
wristbands, cosmetics, perfumes, deodorants, fashion accessories,
contraceptives, flowers, furniture, bullion, precious jewellery,
remote-controlled toys and their accessories, and any free/complimentary items
received with the main order do not qualify for replacement, exchanges or
refund.
g)
Any consumable item which has been used or installed.
h)
Product with tampered or missing serial number/IMEI number/UPC number.
i)
Missing manufacturer tag especially in case of apparel and
footwear.
Within 48 hours of receiving a product, you can request a return via email
at giftro.in@gmail.com or over phone at
our 24x7
customer care number 09911544660.
Note: Replacement is subject to availability of stock with our Business
Partner. In case a replacement cannot be made by us, we will initiate a full
refunds. Also it's important that the product is sent back in its original
packaging, original manufacturer tags, including the box, manufacturer's
packaging if any, and all other items originally included with the product(s)
delivered (including any free or complimentary items).
If you wish to return or exchange a product, you must intimate Giftro.in
within 48 hours of receiving the product by you. As per our returns policy
category-wise details for return/refund are as follows:
a)
Apparel and Footwear do not fit because of a size mismatch/issue.
b)
Digital products, Mobile phones, Computers, Tablets, Home & Kitchen
(electrical), Electronics and Appliances if found to be defective or damaged on
arrival. The products cannot be returned if the reason for return is other than
"defective" or "damaged"
c)
Kids Products and Toys (non remote-controlled), Healthy & Beauty, Home &
Kitchen, Apparel, Footwear, Books if they were defective and/or damaged when
received. Products cannot be returned if the reason for return is other than
"defective" or "damaged".
However, if any manufacturing defect or damage is reported to us after 48
hours, we would need a DOA certificate/replacement certificate from the
respective Brand's authorized service centre to initiate the refund process.
Without the DOA certificate/replacement certificate we will not be able to
process the replacement or refund.
We have a smooth pick-up facility in most cases and most cities. However,
there can be a few exceptions to this depending upon the shipping address and
the nature of the product. To know whether pickup is available from your
shipping address, you can call our 24x7 customer care number at 09911544660 or
write to us at
giftro.in@gmail.com.
In case we are unable to collect the returnable product from your address,
you will be required to courier the product to us. Please ensure that the
product is in original and unused condition, complete with the original price
tags, labels, original packing and invoice. Replacements are subject to
availability of stock with our Business Partner. In case a replacement is not
available, we will initiate full refund.We do not charge extra for returns and
all replacements/pickups by us are done free of cost.
You do not have to worry about the courier charges at all. In case, you
return the product via courier we advise you to use a reputed courier company
which allows online consignment tracking. We will reimburse the courier freight.
The refund of courier freight charges, if applicable, will be paid through
cheque in favour of the 'billing name' provided at the time of placing the order
or by issuing a Giftro.in Gift Certificate/Voucher of the equivalent value. The
courier charges will be reimbursed only after receipt of the product by our
business partner.
Shipping & Delivery
What are the delivery charges?
Delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on low value items. In such
cases, charging a nominal delivery charge helps them offset logistics costs. The
delivery charge may be waived off by some Sellers, if you shop with them for a
minimum predefined value.
For example, seller Siya Art Gallery charges Rs 40 for delivery per item if the
order value is less than Rs 500. While, orders of Rs 500 or above are delivered
free. Please check with individual Sellers to understand their delivery charges.
Why does the delivery date not correspond to the delivery timeline of X-Y
business days?
It is possible that the Seller or our courier partners have a holiday
between the day your placed your order and the date of delivery, which is based
on the timelines shown on the product page. In this case, we add a day to the
estimated date. Some courier partners and Sellers do not work on Sundays and
this is factored in to the delivery dates.
What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on
the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
·
The Seller offering the product
·
Product's availability with the Seller
·
The destination to which you want the order shipped to
and location of the Seller.
Are there any hidden costs (sales tax, octroi etc) on items sold by
Sellers on Giftro.in?
There are NO hidden charges when you make a purchase on Giftro.in. List
prices are final and all-inclusive. The price you see on the product page is
exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra
depending on the Seller's shipping policy.
Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times for sellers of
the product you are interested in. Delivery times are influenced by product
availability, geographic location of the Seller, your shipping destination and
the courier partner's time-to-deliver in your location.
Please enter your default pin code on the product page (you don't have to
enter it every single time) to know more accurate delivery times on the product
page itself.
Seller does not/cannot ship to my area. Why?
Please enter your pincode on the product page (you don't have to enter it
every single time) to know whether the product can be delivered to your
location.
If you haven't provided your pincode until the checkout stage, the pincode
in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
·
Whether the Seller ships to your location
·
Legal restrictions, if any, in shipping particular
products to your location
·
The availability of reliable courier partners in your
location
At times Sellers prefer not to ship to certain locations. This is entirely
at their discretion.
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner
servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery
depending on the destination and your order value might have exceeded this
limit. Please enter your pin code on the product page to check if CoD is
available in your location.